Welcome to our FAQ page. Here you’ll find clear answers to the most common questions about ordering, shipping, provenance, authenticity, returns, and caring for your artefacts. If you don’t see what you’re looking for, please reach out we’re always happy to help.
Orders are processed within 2–3 business days after payment clears. Delivery times vary by destination:
Please see our full shipping policy below
All antiquities and collectibles are packed using gloves and are placed in archival-safe packaging and fully insured. All items include:
Yes! You’ll receive a tracking number by email as soon as your order is shipped, so you can follow your parcel’s journey.
International buyers are responsible for any import duties, VAT, or customs charges. Please check your local import regulations before ordering.
We offer flat-rate, fully insured shipping to ensure your artifacts arrive with the absolute best care possible:
Your item is fully insured. If it arrives damaged:
Please see our full returns policy for more details.
Return Policy
Yes, private viewings and in-person collection are available in Australia by appointment.
Every item we offer is sourced from established, specialist auction houses and dealers with a track record in ancient art. We only purchase pieces that come with documented provenance (named previous collections, auction records and expert catalogues) and that have been professionally described by recognised specialists.
Yes. Every item at Heritage & Provenance is sourced from trusted auction houses, vetted dealers, and private collections. All artifacts are carefully researched, documented, and, where applicable, cleared through the Art Loss Register.
Absolutely. We provide detailed provenance information with every purchase, including previous ownership history, acquisition source, and expert vetting records.
Our collection spans thousands of years, featuring Syro-Hittite, Egyptian, Roman, Indus Valley and early human antiquities dating as far back as one million years old Exact creation periods are listed on each product page.
We ship worldwide using trusted carriers. All artifacts are securely packaged and fully insured. International buyers are responsible for import duties and taxes.
We accept all major credit cards, PayPal, and secure bank transfers. We also accept Cryptocurrency payments with major pairs Bitcoin and Ethereum. For high-value purchases, we recommend bank transfers for added security.
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